February 8 was no ordinary day for our company. We were all eager for the launch of a system that our colleagues in the Innovation area had been working on for a long time: Tu Neural. Tu Neural.
We welcomed the press and had the opportunity to showcase our new AI-powered system in action, instantly resolving Help Desk inquiries in just seconds.
Seeing Tu Neural in use for the first time by someone outside the company—and watching them immediately grasp its scalability for other scenarios—is something we will remember with pride.
Working with Tu Neural goes beyond simply using AI tools like ChatGPT. It is a private, company-specific instance, designed to learn from corporate manuals and provide contextualized and personalized responses in real time.
Solutions. Answers. Speed. So professionals can focus on the best way to solve a problem—with all the right information at hand and with guidance from a "colleague" who always provides the correct answer.
We are confident that this tool, created to support our daily work, will also be a great asset for our clients, streamlining onboarding processes, reducing decision-making errors, and making tasks easier—ultimately leading to outstanding customer service.