Service Management System Policy
The Management of Urudata S.A., in pursuit of achieving organizational objectives and in compliance with the ISO/IEC 20000 regulatory framework, is committed to:
Providing the necessary internal technological resources to achieve the organization’s objectives.
Providing the necessary human resources for the proper management of internal technological services.
Carrying out activities — both user support and technological infrastructure maintenance — aligned with best management practices.
Optimizing the use of technological resources and controlling their lifecycle to obtain the highest feasible return on investment while maintaining the required performance for business activities.
Providing internal users with high-quality technical support that facilitates their work activities through access to technological resources, in accordance with agreed levels of availability, reliability, and security.
Creating and maintaining a culture of continuous improvement through regular monitoring and evaluation of service performance against established objectives, enabling the implementation of proactive and corrective actions as part of regular management.
Complying with legal regulations regarding information management.