{"id":6839,"date":"2022-06-06T18:32:00","date_gmt":"2022-06-06T18:32:00","guid":{"rendered":"https:\/\/www.urudata.com\/?p=6839"},"modified":"2025-07-29T18:35:04","modified_gmt":"2025-07-29T18:35:04","slug":"mesa-de-servicios-de-nodus-logistica-3","status":"publish","type":"post","link":"https:\/\/urudata.com\/en\/mesa-de-servicios-de-nodus-logistica-3\/","title":{"rendered":"Nodus log\u00edstica Service Desk"},"content":{"rendered":"<p>Nodus Log\u00edstica, a group of companies providing logistics services for international trade, has chosen us as their technology partner and relies on our Service Desk solution to support its users.<br>&nbsp;<br>Pablo Pe\u00f1a, Head of Information and Technology at Nodus Log\u00edstica, highlights the key improvements achieved with this service: \"documentation, support, quick response to users, and service continuity.\"<br>&nbsp;<br>He also emphasized a major milestone: the ability to generate reports to measure performance based on established SLAs. This enables data-driven decision-making aligned with the real needs of the business unit. As a result, the IT team has adopted a more proactive approach, allowing them to focus on other operational areas.<br>&nbsp;<br>Pedro Garra, CEO of Nodus Log\u00edstica, underscores the trust and reliability that come with Urudata\u2019s support. Beyond implementing the Service Desk, a valuable consulting phase helped establish processes and align expectations. <a href=\"https:\/\/emq.qck.mybluehost.me\/\">respaldo de Urudata<\/a>, ya que no solo se trabaj\u00f3 en la implementaci\u00f3n de la Mesa de Servicios sino que hubo una&nbsp;valiosa etapa&nbsp;previa de consultor\u00eda&nbsp;que permiti\u00f3 asentar los procesos y alinear las expectativas.<br>&nbsp;<br>\"We were confident in our decision, which was a significant investment for us, as we had the best references when choosing them as our technology partner,\" he stated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-mesas-de-servicios-de-urudata\">Urudata Service Desks<\/h2>\n\n\n\n<p>Through our Service Desks, we ensure the continuity of our clients\u2019 IT operations, providing comprehensive support across all levels of IT infrastructure.<br><br>As a single point of contact for users, we guarantee a consistent and high-quality response.<br><br>Additionally, all activities are documented, following IT management best practices.<br><br>Our scalable model grows alongside businesses, allowing our clients to focus on their core activities while we handle IT support.<\/p>","protected":false},"excerpt":{"rendered":"<p>Nodus Log\u00edstica, un grupo de empresas que brinda servicios log\u00edsticos para el comercio exterior,&nbsp;nos elige como socios tecnol\u00f3gicos y cuenta con nuestra soluci\u00f3n de Mesa de Servicios para brindar soporte a sus usuarios.&nbsp;Pablo Pe\u00f1a, Encargado de Informaci\u00f3n y Tecnolog\u00eda de Nodus Log\u00edstica, destaca que las principales mejoras que se pueden identificar a partir de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4645,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-6839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casos-de-exito"],"acf":{"bajada":"Sumando alianzas"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Urudata &gt; Mesa de Servicios de Nodus Log\u00edstica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/urudata.com\/en\/mesa-de-servicios-de-nodus-logistica-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Urudata &gt; Mesa de Servicios de Nodus Log\u00edstica\" \/>\n<meta property=\"og:description\" content=\"Nodus Log\u00edstica, un grupo de empresas que brinda servicios log\u00edsticos para el comercio exterior,&nbsp;nos elige como socios tecnol\u00f3gicos y cuenta con nuestra soluci\u00f3n de Mesa de Servicios para brindar soporte a sus usuarios.&nbsp;Pablo Pe\u00f1a, Encargado de Informaci\u00f3n y Tecnolog\u00eda de Nodus Log\u00edstica, destaca que las principales mejoras que se pueden identificar a partir de la [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/urudata.com\/en\/mesa-de-servicios-de-nodus-logistica-3\/\" \/>\n<meta property=\"og:site_name\" content=\"Urudata\" \/>\n<meta property=\"article:publisher\" 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